Returns & Exchanges
At The Pillow Home, we want you to love your sleep experience; if you are not completely satisfied, you can return or exchange your items within 30 days of delivery. All returned products must be in their original, unwashed condition and include all original packaging.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, a prepaid shipping label will be sent to your email; simply print it out and securely attach it to your return package.
Pack and Ship
Place the items in their original box or a similar protective mailer and drop the package off at any authorized carrier location.
Receive Your Refund
After our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing